Return Policy

OVERVIEW

At G-WizGraphix, all products are designed and printed in-house using high-quality materials. Because many of our items are made to order, our return policy is structured to ensure fairness while maintaining product quality standards.

CUSTOM & PERSONALIZED ITEMS

Due to the made-to-order nature of our products:

  • Custom or personalized items are non-refundable and non-returnable
  • This includes items with names, dates, custom text, sizing adjustments, or design modifications
  • These items are created specifically for each customer and cannot be resold.

NON-CUSTOM ITEMS

We accept returns on standard (non-personalized) items under the following conditions:

  • Return request must be made within 7 days of delivery

Item must be:

  • Unused
  • In original condition
  • Returned in original packaging

Return Shipping:

Customer is responsible for return shipping costs

Refunds:

  • Refunds are issued for the item price only Original shipping charges are non-refundable

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective

  • Contact us within 3 days of delivery:

Provide clear photos of:

  • The item
  • The packaging

Upon review, we will:

Send a replacement or Issue a full refund

ORDER CANCELLATIONS

Orders may be canceled within 2 hours of purchase After this window, orders may already be in production and cannot be canceled

NON-RETURNABLE CONDITIONS

We do not accept returns for:

  • Custom or personalized items
  • Used items
  • Items not in original condition
  • Items returned outside the allowed return window

CONTACT US

If you have any questions about your order, please contact us:

📧 info@gwizgraphix.com

📍 G-WizGraphix

We are committed to your satisfaction and will work with you to resolve any issues.